Research Methodology and the Project
After
reviewing a range of alternative research methods candidates will undertake a
research project which will provide them with an opportunity to examine, in
depth, a topic or problem of particular relevance to their own interests and
work. The research project has the potential of providing the candidate’s
organisation with the benefits of a piece of internal consultancy. The project
will be of 12,000 - 15,000 words in length. Students will be expected to
demonstrate:
•
problem in a tractable form;
•
•
problem solving skills;
•
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Questionnaire for
studying the phenomena of Saudi Arabian Airiness's aircraft maintenance
Dear colleague,
Please find here with a questionnaire which
aims at studying the phenomena of aircraft maintenance technician turnover to
non-technical job. This is purposely to come out with suggestions and
recommendation to deal with the phenomena.
cooperation by answering all the questions honestly. For your information all
answers given by you will be confidentially reserved and used for research
purpose only.
Researcher.
Ahmed
O.Basudan
Aircraft
maintenance supervisor .Jazan station cc:872 loc:116
Tel
: 73220608
055767731.
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PERSONAL DATA
Please
fill the blank space or tick with (x) for the correct answer that fit you:
1-Age________.
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2-Material
status: married
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Single
3Educational
level:
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degree
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WORKING AREA
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What is your job nature:
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Line maintenance technician
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Shop maintenance technician
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Please tick with (X) the most prior reason makes move to a
non-technical job:
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non-technical jobs.
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engine exhaust and tension.
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impact.
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activities.
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allowances out of the basic salary.
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questionnaire.
Following
are the questionnaire results:
Total
forms distributed 30
Full
answer reply 25
Discarded
5 forms due to incomplete
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Question
No of answers
Question
No of answer
Single
4
Married
21
Diploma
20
B.s 3
Master 2
Cover haul/uniform
of 25
mso-bidi-font-family:Symbol'>·
mso-bidi-font-family:Symbol'>·
line tech 15
hanger 04
shop 01
mso-bidi-font-family:Symbol'>·
15 diploma/5
B.S
Shift change
of 25
mso-bidi-font-family:Symbol'>·
4
married/1single
mso-bidi-font-family:Symbol'>·
4diploma/01 B.s
mso-bidi-font-family:Symbol'>·
3 line/
02 hnager
All other answers = nil
Note
: main reasons is the Saudi culture , it is not recommended to wear uniforms
/cover hauls and they consider him as foreigner (non Saudi) and that’s the main
reason why Saudis move to non technical jobs where they can wear the Saudi
traditional clothing called thoub (white dress) .
Another
reason is the shift change because Saudis have a lot of social activities,
family engagement and such shifts stop them form enjoying theses social
activities.
Recommendations:
mso-bidi-font-family:Symbol'>·
To increase the
awareness of Saudi citizen to replace the non-Saudi in this field by intensive
media camping using all government channels.
mso-bidi-font-family:Symbol'>·
To make more
incentives to attract the Saudis so by increasing the basic salary, or adding
the allowances in the basic salary
mso-bidi-font-family:Symbol'>·
To equalize the
yearly increments with non-technical jobs as mean of attractions.
mso-bidi-font-family:Symbol'>·
To add more
free/reduced rate ticketing compared to flight crew
mso-bidi-font-family:Symbol'>·
To ask for make
continuous survey of technician satisfaction survey
ORGANIZATION
ORGANIZATION STRUCTURE CHARTS:
TECHNICAL SERVICES (TSV): Comprises of
major
organizations which are detailed in TP&P chapter / section 1-4. Each TSV
major organization structure chart are detailed in their respective Department
Procedures Manual (DPM).
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1-3 DUTIES &
RESPONSIBILITIES:
1.0 PURPOSE:
To identify key
Management personnel within Technical Services (TSV), their duties, authorities
and responsibilities.
6.3 TSV Management - The
officers appointed to head Major Organizations within TSV.
Vice President Technical
Services
Assistant Vice President Technical
Services
General Manager Aircraft
Component Overhaul
General Manager Aircraft
Engineering
General Manager
Facilities & Equipment Maintenance
General Manager
Inspection & his Chief Inspector
General Manager
Maintenance Planning & Control
General Manager Major
Base Aircraft Maintenance
General Manager System
Maintenance
General Manager Technical
Quality Assurance
General Manager Technical
Services Training
Manager
Senior Manager Technical
Assessment & Development
Manager Production Analysis
VICE PRESIDENT TECHNICAL SERVICES (VP TSV): He is the responsible
person who reports to the
Executive Vice President Operations and:
a. Is the administrative head
of TSV who verifies, directs, monitors, resolves and
approves TSV policy and TSV
Quality issues and programs to ensure continued
compliance with regulatory of
ISO 9001:2000 requirements and the availability of
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aircraft to meet SVA's
operational needs.
b. Represents TSV at the
Corporate level.
c. Is the executive interface
between TSV and the Presidency of Civil Aviation
(PCA).
d. Authorizes the use of
vendors and contractors for the maintenance of SVA's
aircraft and parts thereof
through applicable processes of TSV.
ASSISTANT VICE PRESIDENT TECHNICAL SERVICES (AVP TSV): He is the
responsible person who reports to VP TSV and:
a. Directs and monitors
Aircraft Component Overhaul, Facilities & Ground Equipment Maintenance,
Maintenance Planning & Control, Major Base Aircraft
Maintenance, System
Maintenance and
b. Assures the overall
performance and airworthiness of Saudi Arabian Airline’s
aircraft, engines, components
and parts thereof.
c. Initiates CAMP policy.
d. Coordinates with other
Saudi Arabian Airline’s Divisions in the procurement and
scheduling of aircraft, and
the training of TSV personnel in support of same.
e. Approves technical
contracts with third parties for TSV.
GENERAL MANAGER AIRCRAFT COMPONENT OVERHAUL (GM
ACO): He is the responsible
person who reports to VP TSV and:
a. Ensures the correct
maintenance, overhaul and testing of aircraft engines,
accessories, appliances and
parts thereof (components) when not installed on
aircraft and the
serviceability of all components repaired, overhauled or modified
by TSV shops.
b. Identifies defects in
material and equipment and recommends repairs thereto.
c. Participates in the Vendor
selection process iaw TP&P Chapter 2.
d. Ensures sufficient
qualified and trained personnel are available to meet ACO’s
tasks.
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e. Ensures ACO personnel
receive appropriate training in coordination with
Technical Services Training.
f. Coordinates with
Facilities & Ground Equipment Maintenance to ensure
sufficient facilities,
tooling and test equipment is available for ACO job functions.
g. Identifies, analyze and
rectifies non-conformances to establish standards.
GENERAL MANAGER AIRCRAFT ENGINEERING (GM AE): He is the
responsible person who
reports to VP TSV and:
a. Enhances aircraft, engine
and component reliability by initiation of modifications
and timely interpretation of
Airworthiness Directives.
b. Oversees the MRCP,
collates performance data , monitors and controls the aircraft
Weight & Balance data.
c. Monitors & controls
aircraft components software and navigation data base and
maintain this up to date.
d. Develops and controls SVA
aircraft MEL/CDL maintenance procedures and
develops and improves SVA
aircraft MEL and CDL to the latest MMEL
standards.
e. Develops and controls
Aircraft Engineering DPM and related TP&P.
f. Provides Engineering
support on 24 hours a day and 7 days a week basis to
resolve SVA aircraft, engines
and components problems beyond established
normal limits and provide
solution to avoid AOG situations.
g. Develops aircraft, engine,
and component technical specifications.
h. Ensures the requirements
of SVA’s Aircraft Reliability programs (ARP) are
fulfilled.
i. Ensures the reporting
functions of the Maintenance Reliability & Control Program
(MRCP) are complied with.
j. Controls the new aircraft
acceptance through “Manager Aircraft Acceptance” and
his team located at aircraft
production location (e.g. Seattle and Longbeach for
Boeing aircraft in
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k. Ensures prompt technical
coordination between Technical Services and all aircraft
engine and components vendors
representatives located in Jeddah to support their
product.
l. Provides, controls, and
distributes current and revisions of technical publications
(hardcopies, microfilms and
CDs) to TSV. Maintains TSV’s reference
Technical Library.
m. Develops PCA accepted
data, and interprets PCA approved data in support of
TSV production organizations.
GENERAL MANAGER FACILITIES & EQUIPMENT MAINTENANCE
(GM FEM): He is the
responsible person who reports to VP TSV and:
a. Directs maintenance and
repair programs for SVA owned and leased facilities and
SVA owned equipment.
b. Controls engineering
services related to facilities and equipment offered
throughout TSV.
c. Develops standardization
program for facilities and equipment.
d. Directs the planning and
scheduling of maintenance programs.
e. Maintains productivity
levels and operational costs.
f. Initiates and directs
improvement programs.
g. Provides support services
to mainline and outstations.
h. Directs administrative
programs iaw Corporate and Divisional policies and
procedures.
i. Controls the
organization’s annual budget.
GENERAL MANAGER INSPECTION (GM INSP): He is the responsible
person who reports to VP TSV
and:
a. Maintains overall
operation of the Inspection Department. He authorizes policy
decisions regards inspection
requirements mandated by regulation (Required
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Inspection Items [RII]) and
as required by SVA's Inspection Philosophy (as
revised).
b. Identifies INSP standards
and ensures only current versions are used by
inspection personnel.
c. Ensures the inspection
program is complied with, as appropriate to the aircraft,
engine, component, and parts
thereof.
d. Provides and controls
Metrology, Fluid Analysis and Metallurgy laboratories and
the related processes for
TSV.
e. Ensures SVA complies with
PCA and FAA Certified Repair Station requirements.
CHIEF INSPECTOR. He is the responsible person who reports
administratively to the GM
INSP and:
(a) Is the final authority in
releasing to service aircraft, airframes,
engines, components, and
parts thereof.
(b) Is the final authority in
determining the serviceability of an
aircraft, engine, component,
accessory or parts thereof, which
includes receiving,
preliminary, progressive, hidden damage and
final inspections and tests.
(c) Issues inspection
authorizations and inspection stamps.
(d) Ensures continuity of
inspection responsibility, and completion of
Inspection tasks during shift
change or change in inspection
personnel assignment.
(e) Manages and controls the
accomplishment of all inspection tasks
iaw SVA’s inspection
standards
GENERAL MANAGER MAINTENANCE PLANNING & CONTROL
MPC): He is the responsible
person who reports to VP TSV and:
a. Develops, plans, schedules
and controls the maintenance of SVA’s commercial
aircraft in accordance with
SVA’s Continuous Analysis & Maintenance Program
(CAMP).
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b. Develops the maintenance
documentation for all AE approved maintenance
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programs as spelled in the
Maintenance Requirements System (MRS).
c. Retains and maintains
aircraft maintenance records.
d. Coordinates and implements
electronic data systems within TSV through
Technical Information System
(TIS). TIS interfaces with other corporate systems
on as required basis.
e. Provides user support on
automated system, hardware procurement, audit and
security of data, LAN
administration, procedures and automation training.
f. Publishes and distributes
the TP&P, FAA and PCA Repair Station Inspection
Procedures Manuals, JAA
Maintenance Organization Exposition (MOE) manual,
TIS Users Procedure Manual
(TISUPM), MPC Departmental Procedures Manual
(DPM) , Capability List
Manual (CLM) and Stand-alone-manuals originated by
MPC.
g. Ensure the availability of
serviceable engines and components at established
objective levels to avoid
delays and interruptions to fleet operations.
h. Represents TSV in
negotiations for the procurement of equipment, develop
technical contracts with
third parties and outside vendors.
GENERAL MANAGER MAJOR BASE AIRCRAFT MAINTENANCE
MBM): He is the responsible
person who reports to VP TSV and:
a. Ensures all technical
functions within MBM comply with SVA’s standards and
National Airworthiness
Authority (NAA) regulations.
b. Is the custodian,
supervisor and moderator of TP&P processes owned by MBM.
c. Supports the MALAC program
and recommends individuals for training and
assessment.
d. Establishes and reviews
the organization’s manpower requirements.
e. Reviews and directs
expenditure procedures.
f. Establishes and reviews
capital equipment requirements.
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GENERAL MANAGER SYSTEM MAINTENANCE (GM SM): He is the
responsible person who
reports to VP TSV and:
a. Ensures maintenance
support to SVA operation throughout all domestic &
international network (except
Jeddah).
b. Review all technical
functions within SM to ensure compliance with SVA’s
standards and National
Airworthiness Authority (NAA) regulations.
c. Review flight schedule
changes to ensure qualified personnel are available at each
station and evaluate the
economic alternative for SVA between self & contract
Technical Handling.
d. Negotiation of Technical
Handling Agreement with other Airlines/Agencies to
render/purchase technical
handling services at any SM stations.
e. Establish and review the organization’s
manpower/capital equipment
requirements and direct
expenditure procedures.
f. Ensure proper maintenance
of SVA owned GSE at international and domestic
stations (except Jeddah).
g. Monitoring/Reporting
aircraft parts storage & usage in SM stations.
h. Recommends personnel to
the Chief Inspector to perform inspector functions at
designated stations.
i. Is the custodian,
supervisor and moderator of TP&P processes owned by SM.
j. Supports the MALAC program
and recommends individuals for training and
assessment.
GENERAL MANAGER TECHNICAL QUALITY ASSURANCE (GM
TQA): He is the responsible
person who reports to VP TSV and:
a. Assures all technical
functions within TSV comply with SVA's standards and
applicable NAA regulations.
b. Is TSV's primary interface
with NAA (PCA, FAA etc.) and with other non TSV
organizations (both internal
and external to SVA) for policy issues.
c. Is the custodian,
supervisor and moderator of TSV policies.
"TimesNewRoman\,Italic"'>1-3 Duties & Responsibilities - continued :
d. Assures TSV and its
vendors and contractors maintain an acceptable quality level
by using Quality Engineering
tools (audits, spot checks,monitoring, investigations
and etc.).
e. Authorizes acceptable
overhaul agencies (internal and external to TSV)
f. Endorses company approvals
requiring Maintenance Authorizations, Limitations,
& Certification (MALAC)
involvement.
GENERAL MANAGER TECHNICAL SERVICES TRAINING (GM TST):
He is the responsible person
who reports to VP TSV and:
a. Develops and implements
training programs in support of TSV personnel to
ensure SVA skill and
qualification requirements are met.
b. Ensures sufficient
staffing levels are maintained to meet the instructional needs of
TSV .
c. Recruits and develops the
maintain the nationalization
objectives.
d. Coordinates vendor and
third party training for TSV.
e. Retains and maintains TSV
training records.
He is the responsible person
who reports to VP TSV and:
a. Liaisons with other Saudi
Arabian Airline’s Divisions in the selection of
equipment to meet the
Official General Schedule (OGS), extra sections and ad hoc
flights.
b. Provides technical support
to all line maintenance stations and the line
operation of MBM.
c. Tracks restrictions
imposed on aircraft (OOS, MEL, CDL) and on stations due to
lack of GSE.
d. Plans In-Service-Checks
(ISC) at all stations for wide bodied aircraft.
"TimesNewRoman\,Italic"'>1-3 Duties & Responsibilities - continued :
e. Coordinates communications
and special movements of personnel and equipment
for unscheduled operations
such as Additional Crew Member (ACM), Accidents
& Incidents and etc.
SENIOR MANAGER TECHNICAL ASSESSMENT & DEVELOPMENT
(SENIOR MGR TAD): He is the
responsible person who reports to VP TSV and:
a.
Ensures implementation of the policies mandated by the Technical Assessment
Board (TAB).
b.
Assesses new hire candidates in coordination with Human
Resources-Administration
Develops, improves, maintains and secures all facets of the Technical
Assessment & Development program.
d. Processes PCA Mechanic and
Repairman applications.
e. Processes the issuing and
revisions of MALAC Cards.
f. Retains and maintains the
qualification records for all technical Services personnel.
MANAGER PRODUCTION ANALYSIS (MGR PA): He is the responsible
person who reports to VP TSV
and:
maintenance forecasting and production analysis. Develops, implements and
follow-up on method improvement, budget planning and performance reports for review
by TSV management. Performs strategic studies and long range resource planning.
Performs analysis of maintenance requirements as result of changes in the OGS
maintenance program and Saudi Arabian Airlines projected operating plan.
Provides report reflecting the system wide requirement for both manpower (by
aircraft type / specialty / area) and facilities (hangar / line / shops).
Develops and maintains production analysis scheme which reflect the performance
of production area. Generates report of deviations between standard task
completion time vs actual and man- hours vs available man-hours (manpower
utilization). Provides report recommending corrective action if necessary.
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"TimesNewRoman\,BoldItalic"'>
d. Performs the evaluation of existing production
areas in terms of layout / workflow and recommends improvement. Participates in
the design of new facilities in terms of layout to maximize efficiency.
e. Attends meetings with
external agencies (e.g. IATA / AACO) providing direct labor maintenance cost
(man-hours) program and compare these figures with
those of other airlines.
f. Participates in the
implementation of all improvement programs and directs
comparative analysis on a
before and after analysis basis.
PROCESS:
7.1
TSV Management are appointed iaw Management Policies & Procedures
(MP&P) and the Promotions Review Board.
7.2
Management perform and delegate their duties and authorities operational needs
and the MP&P.
7.3
TSV major organization shall incorporate their Organization’s Head duties and
responsibilities in their respective Department Procedures Manual (DPM).
*****
"TimesNewRoman\,Bold"'>
1-3 DUTIES & RESPONSIBILITIES
PROCEDURE:
8.1
Manager System Maintenance (GM SM):
8.1.1 Reports to VP TSV.
8.1.2
Ensures maintenance support to SVA operation throughout all domestic &
international network (except Jeddah).
8.1.3
Review all technical functions within SM to ensure compliance with SVA’s
standards and National Airworthiness Authority (NAA) regulations.
8.1.4.
Review flight schedule changes to ensure qualified personnel are available at
each station and evaluate the economic alternative for SVA between self &
contract Technical Handling.
8.1.5.
Negotiation of Technical Handling Agreement with other Airlines/Agencies to
render/purchase technical handling services at any SM stations.
8.1.6.
Establish and review the organization’s manpower/capital equipment requirements
and direct expenditure procedures.
8.1.7
Ensure proper maintenance of SVA owned GSE at international and domestic stations
(except Jeddah).
8.1.8 Monitoring/Reporting
aircraft parts storage & usage in SM stations.
8.1.9. Recommends personnel
to the Chief Inspector to perform inspector functions at
designated
stations.
8.1.10 Is the custodian,
supervisor and moderator of TP&P processes owned by SM.
8.1.11
Supports the MALAC program and recommends individuals for training and
assessment.
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"TimesNewRoman\,BoldItalic"'>Technical Policies & Processes
Revision T-35
14 February 2001
1-4 Page 1
ORGANIZATION
MAJOR ORGANIZATIONS DESCRIPTION:
Technical Services (TSV)
comprises 11 major organizations:
AIRCRAFT COMPONENT OVERHAUL (ACO):
ACO is a Major Organization
within TSV headed by a General Manager whose duties and responsibilities are
detailed in TP&P Chapter 1-3. ACO comprises three major areas:
Airframe Component Maintenance - CC:822
Headed by a Manager, Airframe
Component Maintenance comprises three sections each headed by a Section
Manager. The sections comprise several Production Groups (Shops).
♦
"TimesNewRoman\,Bold"'> Hydromechanical Shops: Shop Number:
•
"TimesNewRoman\,Bold"'> Airframe Mechanical 201/203/204
•
"TimesNewRoman\,Bold"'> Brake 213
•
"TimesNewRoman\,Bold"'> Fuel 252
•
"TimesNewRoman\,Bold"'> Hydraulic 211
•
"TimesNewRoman\,Bold"'> Landing Gear 210
•
"TimesNewRoman\,Bold"'> Wheel & Tire 212
♦
"TimesNewRoman\,Bold"'> Interior Shops:
•
"TimesNewRoman\,Bold"'> Emergency Equipment 240
•
"TimesNewRoman\,Bold"'> Seat Shop (KAIA) 205
•
"TimesNewRoman\,Bold"'> Side Wall Panel 208
•
"TimesNewRoman\,Bold"'> Fabric/Tailor 206
•
"TimesNewRoman\,Bold"'> Thermoforming 207
•
"TimesNewRoman\,Bold"'> Seat Shop (OJIA) 209
♦
"TimesNewRoman\,Bold"'> Structure Shops:
•
"TimesNewRoman\,Bold"'> Component Paint 227
•
"TimesNewRoman\,Bold"'> Composite 222
•
"TimesNewRoman\,Bold"'> Machine 224
•
"TimesNewRoman\,Bold"'> Placard/Paint 227/520
•
"TimesNewRoman\,Bold"'> Sheet Metal 220
•
"TimesNewRoman\,Bold"'> Tubing 221
•
"TimesNewRoman\,Bold"'> Welding 225
•
"TimesNewRoman\,Bold"'> Metal Forming 223
"TimesNewRoman\,BoldItalic"'>
"TimesNewRoman\,BoldItalic"'>Technical Policies & Processes
"TimesNewRoman\,Italic"'>1-4 Major Organization Descriptions Continued:
Revision T-35
14 February 2001
1-4 Page 2
Avionics Component Maintenance (ACM) - CC:824:
Headed by a Manager, Avionics
Component Maintenance comprises three sections each headed by a Section
Manager. The sections comprise several Production Groups (Shops).
♦
"TimesNewRoman\,Bold"'> Electronic Section: Shop Number:
•
"TimesNewRoman\,Bold"'> Radio 101
•
"TimesNewRoman\,Bold"'> Inertial Navigation System 123
•
"TimesNewRoman\,Bold"'> Automatic Test Equipment 130
•
"TimesNewRoman\,Bold"'> Software & Maintenance 131
♦
"TimesNewRoman\,Bold"'> Electric & Instrument Section:
•
"TimesNewRoman\,Bold"'> Electrical 110
•
"TimesNewRoman\,Bold"'>
•
"TimesNewRoman\,Bold"'> Fabrication 114
•
"TimesNewRoman\,Bold"'> Instrument 120
•
"TimesNewRoman\,Bold"'> Oxygen 121
•
"TimesNewRoman\,Bold"'> Refrigeration 415
♦
"TimesNewRoman\,Bold"'> Electro-mechanical Section:
•
"TimesNewRoman\,Bold"'> Electro-mechanical 112
•
"TimesNewRoman\,Bold"'> Generator 113
•
"TimesNewRoman\,Bold"'> Accessory 250
•
"TimesNewRoman\,Bold"'> Integrated Drive Generator (IDG) 253
•
"TimesNewRoman\,Bold"'> High Flow 254
•
"TimesNewRoman\,Bold"'> Variable Inlet Guide Vane (VIGV) 255
CC:826:
Headed by an Assistant General Manager JPC is
primarily concerned with the maintenance, overhaul, repair and test of aircraft
engines, auxiliary power units (APUs) and parts thereof. The JPC comprises:
♦
"TimesNewRoman\,Bold"'> Production Group - headed by a Manager the
group sets production goals.
mso-bidi-font-family:SymbolMT'>♦
Shop Group - headed by a Manager the group ensures that required piece parts
and components are provided to Production Group in support of the production.
♦
"TimesNewRoman\,Bold"'> Engineering & Support Group - headed by
a Manager:
•
"TimesNewRoman\,Bold"'> Liaises with manufacturers representatives.
•
"TimesNewRoman\,Bold"'> Ensures all technical instructions are IAW
approved and accepted data.
♦
"TimesNewRoman\,Bold"'> Technical Coordination Group - headed by a
Section Manager
•
"TimesNewRoman\,Bold"'> Ensures all data and documentation is
current and available to JPC personnel.
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