PRESENTATION, INTERPRETATION AND ANALYSIS OF DATA
This chapter shall discuss the findings obtained from the primary instrument used in the study. It shall discuss the characteristics of the respondents, their intranet-use behavior, and their perceived strength and weaknesses of intranets. In order to simplify the discussions, the researcher provided tables and graphs that summarize the collective reactions of the respondents.
Chapter IV
PRESENTATION, INTERPRETATION AND ANALYSIS OF DATA
This chapter shall discuss
the findings obtained from the primary instrument used in the study. It shall
discuss the characteristics of the respondents, their intranet-use behavior,
and their perceived strength and weaknesses of intranets. In order to simplify
the discussions, the researcher provided tables and graphs that summarize the
collective reactions of the respondents.
Characteristics of the Respondents
The study’s population is composed of the employees
of the Mosscare Housing LTD. The respondents numbered to twenty-five (25). The
table below summarizes the gender of the respondents. The table shows that
majority of the respondents are male.
Table 1. Gender of Respondents
Moreover, the table also shows that the population
of the male respondents is over thrice the size of the female. This is
illustrated on the figure below. The figure shows that the male employees
outnumber the female, 76% to 24%.
Figure 1. Gender Distribution of the
Respondents
src="file:///C:\DOCUME~1\COMP02~1.COM\LOCALS~1\Temp\msohtml1\01\clip_image002.gif"
align=left hspace=12 v:shapes="_x0000_s1026">
The study also sought the diversity of opinions regarding the
use of the intranet, thus it sought the responses of the different departments
in the company. The table below summarizes the reactions of the respondents.
The study sought the help of nine departments; nonetheless, the survey only
obtained pertinent data on seven departments.
Figure
2. Department of Respondents
Department
Based on the collective results of
the most well represented department is from the Administration department
providing 28% of the total respondents. The Marketing department follows this
with 20% of the population coming from their keep. The Lettings, IT, and
Finance Departments individually provided 12% of the population. Similarly, the
Repairs and Development Departments furnished the study with 8% apiece. The
percentage of distribution is illustrated in the figure below.
intranet technology in the company are those among the Administration and
Marketing departments probably because of the web pages available in the
internal network caters more on the said departments.
Figure
2. Departmental Distribution of Respondents
src="file:///C:\DOCUME~1\COMP02~1.COM\LOCALS~1\Temp\msohtml1\01\clip_image004.gif"
align=left hspace=12 v:shapes="_x0000_s1027">
The Use of Intranet Technology
This part of the chapter shall
discuss the intranet-use behavior of the respondents as measured by the survey
questionnaire. It is established that the intranet of Mosscare could only be
used in the premises of the company. This is reflected by responses of the
employees stating that they could not avail the intranet services of the company
at the comfort of their own home. On the other hand, the table below summarizes
the respondents’ reaction on the regularity of their use of the technology.
According to the data, almost half of the population scarcely uses the
technology while twenty-percent of the respondents stated that they use it
seventy five percent of the time they spend on the office.
Table 3.
Frequency of Intranet Use
Business
Moreover, 16% of the respondents
stated that they avail of the technology practically the entire time of their
stay in the office. The data also shows that 12% of the respondents spend a
quarter of their office time in utilizing the technology while only 8% noted
that they spend half. The said information is illustrated in the figure below.
Figure
3. Trends in Responses
![]()
src="file:///C:\DOCUME~1\COMP02~1.COM\LOCALS~1\Temp\msohtml1\01\clip_image006.gif"
v:shapes="_x0000_i1025">
The study also
took note on the level of importance of the web pages available in the intranet
service. In a study made by Lai (1998), he noted that in order to reap the full
benefits of intranets, organizations are extending their intranets to reach
their key customers, suppliers, and/or trading partners. The table below summarizes
the responses of the employees. Based on the employees’ reaction, over half of
them stated that the online news services about the company were rather
important while 20% of them stated that it is important. This is similar to
the results incurred by the provision of news on the intranet.
Table 4. Use of Intranet Pages
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Online News
News
Sub contractors
Inside Mosscare
Property Agents
Leisure
Others
On the other hand, a third of the respondents stated
that the business section of the intranet service is important to them.
Nonetheless, twenty percent are not sure while sixteen percent are slightly not
impressed on the said feature. In addition, an
astounding sixty percent of the employees stated that the Subcontractors
section is important for the company. Nonetheless, one-third of them are stated
that it is not that important. Moreover, all the employees stated that the web
page pertaining to the happening inside the company is important. On the other
hand, practically half of the respondents stated that the web page containing
the property agents of the company is important. Nonetheless, 20% are not sure
of the importance of it while 16% stated that the web page is not at all
important. In a lighter note, almost three quarters of the respondents stated
that the leisure section is important. This is affirmed by the remaining 28%
stating that the web page is moderately essential. The said responses are
illustrated on the figure below.
Figure
4. Intranets Pages’ Level of Importance
src="file:///C:\DOCUME~1\COMP02~1.COM\LOCALS~1\Temp\msohtml1\01\clip_image008.gif"
v:shapes="_x0000_i1026">
On the other hand, the study also
measured the perception of the respondents regarding the intranet technology.
The reactions are summarized on Table 5. Based on the said inquiry,
could be used for publishing not only text and graphics but also audio, video
and interactive applications. Likewise, the employees also strongly agreed that
intranet results in the change of the calendar driven publishing schedule to a
needs based publishing of documents. On the other hand, the respondents
agreed that the intranet reduces the
cost and time of publishing and distribution of documents. Similarly the
employees agreed that they probably do not need elementary keyboard skills in
using the intranet, however, they admitted that in using the intranet, an
employee would need to know how to use a mouse. They also agreed that the
intranet leads to widespread information dissemination as well as the fact that
the intranet leads to more informed decision-making. The employees also agreed
that the Mosscare’s intranet gets updated automatically, thus made
communication more efficient and effective.
Moreover,
they also agreed that the changes to documents are made as needed and uploaded
unto the intranet for immediate access for users as well as in the fact that
the intranet provides a simple point and click way to surf through a web of
hyper linked documents. The respondents also admitted that the intranet tends
to be accessed more frequently and more widely by users throughout the organization.
Table 5. Responses of the Respondents
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mso-border-insideh:.5pt solid windowtext;mso-border-insidev:.5pt solid windowtext'>
Particulars
Weighted mean
Interpretation
A
The intranet reduces
the cost and time of publishing and distribution of documents.
B
The intranet results in
the change of the calendar driven publishing schedule to a needs based
publishing of documents.
Agree
C
Changes to documents
are made as needed and uploaded unto the intranet for immediate access for
users.
D
Intranet has reduced
work stress.
E
Intranet has made
communication more efficient and effective.
F
It’s hard to learn how
to use Mosscare intranet.
G
The intranet provides a
simple point and click way to surf through a web of hyper linked documents.
H
In using the intranet,
the entire staff needs to know is how to use a mouse.
I
Employees probably do
not need elementary keyboard skills in using the intranet.
J
The intranet tends to
get accessed more frequently and more widely by users throughout the
organization.
K
The intranet leads to
widespread information dissemination.
L
The intranet leads to
more informed decision-making.
M
Intranet Is the
technology system of the year.
N
Users can access not
only static information but also dynamically generated information from
corporate databases.
O
Intranet has made the
Mosscare more competitive against other organization.
P
In the intranet, web
pages get updated automatically.
Q
Intranets can be used
for publishing not only text and graphics but also audio, video and
interactive applications.
Agree
R
Information is readily
available to everybody in the intranet without the need for filtering and
processing by various levels of management and staff.
Moreover, they also
agreed that the users could access not only static information but also
dynamically generated information from corporate databases. In addition, they
also agreed that the information is readily available to everybody in the
intranet without the need for filtering and processing by various levels of
management and staff.
On the other hand,
the respondents stated that the intranet has not made the Mosscare more
competitive against other organization. They also disagreed that it has reduced
the stress they acquire from work. Nonetheless, they stated that it is not hard
to utilize the Mosscare intranet. This affirms the recent study that intranets
did not foster more employee cooperation perhaps due to the lack of knowledge
pertaining to the technology’s capabilities or a lack of incentive. (Lai, 2001)
Moreover, in consideration of the
study of Lai (2001), Mosscare has effectively accomplished one of the success
factors brought about by intranets, the company is successful in ingraining the
technology in the culture of the company that accessing the network is among
the personnel’s necessity. Besides, as noted by Ward (2002), benefits
such as competitiveness, communications and content management (the big ‘C’s’)
were rated the most important.
Challenges and Opportunities on Intranets
This part of the chapter shall discuss the
strengths and weaknesses of the technology of intranets as perceived by the employees
of Mosscare. According to the respondents, the system is makes it easy
to communicate with co-staffs. This means that memos are sent faster as well as
other form of correspondence provided that it is internally concerned.
Moreover, the employees stated that it made file sharing, transfer, and
management is much simpler. This way, there is no need to ask for documents
from co-worker. Similarly, they stated that important documentation could be
secured. Nonetheless, they also noted that with the technology, there is an
easy access on property development and made management reporting more
efficient. They are also aware that the information in the intranet is updated
daily. Thus, properties can be monitored and made the tenacities manageable.
This way, the personnel can manage their work well, ensuring the efficiency of
the company.
In addition, they also stated that Intranet lessens legwork
and paper work environment and promotes an efficient file management. It also
furnishes the company with easier access to other departments. The staff can
find solutions to most of the work related problems in the intranet thus
providing a flexible framework the will suit the work’s needs. It also provides
other features such as sites of properties, maps and directions as well as
tools, properties, and renovations and retrieved in a faster rate.
efficiency of work. Besides the provision of general information, it also
promotes less talking, more time, more work done. Moreover, discussion forums
can be done without going to the conference room. This affirms the study of Lai
(2001) that found out that there were areas of use that were more common than
others. In Human Resource arenas, more than 80% application rate was found. HR was
able to put corporate documents, guidelines and manuals on the Web instead of
printed material that was sometimes distributed to every individual employee.
On the other hand, the employees also provided several points
on how to improve the intranet technology of Mosscare by pointing out the weak
point of the system. Apparently, there is a lack of the initiative in updating
the mapping sites, properties and renovation. The respondents stated that this
should be addressed. Although the network provides security for the documents
of the company, there is also the need to upgrade it specifically those
pertaining to other tenant property. The employees also recommended looking
into the development of the small-scale transfer proposals in the intranet.
Chapter V
SUMMARY, CONCLUSION AND RECOMMENDATIONS
This
study tried to investigate the benefits of the intranets within an
organization. Specifically, the researcher wanted to identify the challenges
and opportunities that institution face as a result of Intranet technology;
asses staffs uses of intranets within the organizations; the way Mosscare
adapted to intranets; and the factors affecting intranet usage.
The data were gathered
through the use of a researcher-made questionnaire, which were answered by the
employees of Mosscare. The researcher wanted to know how these respondents
perceived the effect of intranets in their working methods.
On the basis of the data gathered in relation to the
statement of the problem, the following are the significant findings:
normal'>1.
The major users
of the intranet technology in the company are those among the Administration
and Marketing departments probably because of the web pages available in the
internal network caters more on the said departments.
normal'>2.
According to
the data, almost half of the population scarcely uses the technology while
twenty-percent of the respondents stated that they use it seventy five percent
of the time they spend on the office.
normal'>3.
Based on the
employees’ reaction, over half of them stated that the online news services
about the company were rather important while almost three quarters of
the respondents stated that the leisure section is important. This is affirmed
by the remaining 28% stating that the web page is moderately essential.
normal'>4.
Based on the
said inquiry, the
employees strongly agreed that Intranets could be used for publishing not only
text and graphics but also audio, video and interactive applications.
normal'>5.
On the other hand, the respondents stated that the intranet
has not made the Mosscare more competitive against other organization. They
also disagreed that it has reduced the stress they acquire from work.
normal'>6.
The respondents asserted that it is not hard to utilize the
Mosscare intranet.
Conclusion
On the basis of the above summary of findings in this study,
this research came up with the following conclusions:
The technology of intranets has significantly affected the
culture of the organization through employing a much faster rate of production
and efficiency. Moreover, it is the personnel on the rank and file position who
benefits on the technology considering that almost all their needs in
correspondence and general information is provided for in just a click of a
mouse key.
Moreover, it could be concluded that the implementation of
intranet technology in the said company is still on its infancy stage
considering the considerable drawbacks perceived by the personnel of Mosscare.
Nonetheless, the company has been reaping the benefits of the technology since
it already adhered to one of the principles of efficiency, automation. This
means that the company has minimized the amount of paper files making
information in the company more manageable.
And lastly, the study concludes that the personnel of the
company are the fundamental barometers of the level of efficiency provided by
the intranets. In order to develop an ultimate intranet system, a prior
consultation among the employees would be advisable in order to cater the needs
of the rank and file.
Recommendation
The findings of the study as well as the suggestions of the
respondents helped the researcher prepare the following recommendations:
The study encourages the company, Mosscare, to develop its
intranet technology. It has efficiently provided the employees the materials
they need to survive a working day. However, the company should take into
consideration the recommendation of the respondents in this study. This way,
they could address specific weaknesses on the network.
The study also recommends that the company provide basic
computer training specifically for the use of their intranet services. This
would allow other employees to fully exploit the potentials of the said service
to facilitate the development of the company.
In the study’s literature review, Hizman (1999) quoted the
study of Canterucci stating that the effectiveness of the intranet technology
is hindered by the notion of the majority of the personnel considering
intranets as management propaganda. This might also be true to Mosscare due to
the concept of the respondents regarding the apparent ineffectiveness of the
technology. In this light, this study recommends that the management
communicate more with the employees in a less informal surrounding in order to
assure the latter that what the former is placing on its intranets proves to be
truthful and for the welfare of the latter.
Likewise, the study also recommends adhering to the findings
of the study made by Lai (1998). The study posits that the intranet technology
could also be used as a unifying factor for a virtually dispersed company. The
study recommends the company to empower the employees by providing a
complete communication tool for collaboration, interaction, and real-time
sharing of information across functional boundaries and organizational levels.
And lastly, the researcher
proposes to employ additional studies that will cover a much larger population
and a much wider coverage area. This would allow the learners in the similar
discipline to gauge on what improvement on intranet technology should be
employed. This would ensure the wider use of intranets as a company treks its
way to development through the help of automation, self-reliance and
self-efficacy.
Characteristics of the Respondents
The study’s population is composed of the employees of the Mosscare Housing LTD. The respondents numbered to twenty-five (25). The table below summarizes the gender of the respondents. The table shows that majority of the respondents are male.
Table 1. Gender of Respondents
Sex Frequency
Male 19
Female 6
Total 25
Moreover, the table also shows that the population of the male respondents is over thrice the size of the female. This is illustrated on the figure below. The figure shows that the male employees outnumber the female, 76% to 24%.
Figure 1. Gender Distribution of the Respondents
The study also sought the diversity of opinions regarding the use of the intranet, thus it sought the responses of the different departments in the company. The table below summarizes the reactions of the respondents. The study sought the help of nine departments; nonetheless, the survey only obtained pertinent data on seven departments.
Figure 2. Department of Respondents
Department Frequency Percentage
Repairs 2 8
Lettings 3 12
Rent 0 0
Finance 3 12
Marketing 5 20
Administration 7 28
Development 2 8
IT 3 12
Others 0 0
Total 25 100
Based on the collective results of the most well represented department is from the Administration department providing 28% of the total respondents. The Marketing department follows this with 20% of the population coming from their keep. The Lettings, IT, and Finance Departments individually provided 12% of the population. Similarly, the Repairs and Development Departments furnished the study with 8% apiece. The percentage of distribution is illustrated in the figure below. It can be posited that the major users of the intranet technology in the company are those among the Administration and Marketing departments probably because of the web pages available in the internal network caters more on the said departments.
Figure 2. Departmental Distribution of Respondents
The Use of Intranet Technology
This part of the chapter shall discuss the intranet-use behavior of the respondents as measured by the survey questionnaire. It is established that the intranet of Mosscare could only be used in the premises of the company. This is reflected by responses of the employees stating that they could not avail the intranet services of the company at the comfort of their own home. On the other hand, the table below summarizes the respondents’ reaction on the regularity of their use of the technology. According to the data, almost half of the population scarcely uses the technology while twenty-percent of the respondents stated that they use it seventy five percent of the time they spend on the office.
Table 3. Frequency of Intranet Use
Particulars Frequency Percentage
Nearly Always 4 16
75% of the time 5 20
50% of the time 2 8
25% of the time 3 12
Hardly ever 11 44
Total 25 100
Moreover, 16% of the respondents stated that they avail of the technology practically the entire time of their stay in the office. The data also shows that 12% of the respondents spend a quarter of their office time in utilizing the technology while only 8% noted that they spend half. The said information is illustrated in the figure below.
Figure 3. Trends in Responses
The study also took note on the level of importance of the web pages available in the intranet service. In a study made by Lai (1998), he noted that in order to reap the full benefits of intranets, organizations are extending their intranets to reach their key customers, suppliers, and/or trading partners. The table below summarizes the responses of the employees. Based on the employees’ reaction, over half of them stated that the online news services about the company were rather important while 20% of them stated that it is important. This is similar to the results incurred by the provision of news on the intranet.
Table 4. Use of Intranet Pages
Particulars Important Rather Important Not Sure Not Very Important Not at all Important Total
Online News 20 52 16 12 0 100
News 20 52 16 12 0 100
Business 32 24 20 16 8 100
Sub contractors 60 8 0 32 0 100
Inside Mosscare 100 0 0 0 0 100
Property Agents 48 16 20 0 16 100
Leisure 72 28 0 0 0 100
Others 0 8 76 12 4 100
On the other hand, a third of the respondents stated that the business section of the intranet service is important to them. Nonetheless, twenty percent are not sure while sixteen percent are slightly not impressed on the said feature. In addition, an astounding sixty percent of the employees stated that the Subcontractors section is important for the company. Nonetheless, one-third of them are stated that it is not that important. Moreover, all the employees stated that the web page pertaining to the happening inside the company is important. On the other hand, practically half of the respondents stated that the web page containing the property agents of the company is important. Nonetheless, 20% are not sure of the importance of it while 16% stated that the web page is not at all important. In a lighter note, almost three quarters of the respondents stated that the leisure section is important. This is affirmed by the remaining 28% stating that the web page is moderately essential. The said responses are illustrated on the figure below.
Figure 4. Intranets Pages’ Level of Importance
On the other hand, the study also measured the perception of the respondents regarding the intranet technology. The reactions are summarized on Table 5. Based on the said inquiry, the employees strongly agreed that Intranets could be used for publishing not only text and graphics but also audio, video and interactive applications. Likewise, the employees also strongly agreed that intranet results in the change of the calendar driven publishing schedule to a needs based publishing of documents. On the other hand, the respondents agreed that the intranet reduces the cost and time of publishing and distribution of documents. Similarly the employees agreed that they probably do not need elementary keyboard skills in using the intranet, however, they admitted that in using the intranet, an employee would need to know how to use a mouse. They also agreed that the intranet leads to widespread information dissemination as well as the fact that the intranet leads to more informed decision-making. The employees also agreed that the Mosscare’s intranet gets updated automatically, thus made communication more efficient and effective.
Moreover, they also agreed that the changes to documents are made as needed and uploaded unto the intranet for immediate access for users as well as in the fact that the intranet provides a simple point and click way to surf through a web of hyper linked documents. The respondents also admitted that the intranet tends to be accessed more frequently and more widely by users throughout the organization.
Table 5. Responses of the Respondents
Particulars Weighted mean Interpretation
A The intranet reduces the cost and time of publishing and distribution of documents.
3.48
Agree
B The intranet results in the change of the calendar driven publishing schedule to a needs based publishing of documents.
3.75
Strongly Agree
C Changes to documents are made as needed and uploaded unto the intranet for immediate access for users.
3.18
Agree
D Intranet has reduced work stress. 2.19 Disagree
E Intranet has made communication more efficient and effective. 2.73
Agree
F It’s hard to learn how to use Mosscare intranet. 1.75 Disagree
G The intranet provides a simple point and click way to surf through a web of hyper linked documents.
3.28
Agree
H In using the intranet, the entire staff needs to know is how to use a mouse. 3.23 Agree
I Employees probably do not need elementary keyboard skills in using the intranet. 3.56 Agree
J The intranet tends to get accessed more frequently and more widely by users throughout the organization.
2.81
Agree
K The intranet leads to widespread information dissemination. 3.40 Agree
L The intranet leads to more informed decision-making. 3.22 Agree
M Intranet Is the technology system of the year. 2.18 Disagree
N Users can access not only static information but also dynamically generated information from corporate databases.
3.71
Agree
O Intranet has made the Mosscare more competitive against other organization. 2.50 Disagree
P In the intranet, web pages get updated automatically. 3.00 Agree
Q Intranets can be used for publishing not only text and graphics but also audio, video and interactive applications. 3.57 Strongly Agree
R Information is readily available to everybody in the intranet without the need for filtering and processing by various levels of management and staff.
2.93
Agree
Moreover, they also agreed that the users could access not only static information but also dynamically generated information from corporate databases. In addition, they also agreed that the information is readily available to everybody in the intranet without the need for filtering and processing by various levels of management and staff.
On the other hand, the respondents stated that the intranet has not made the Mosscare more competitive against other organization. They also disagreed that it has reduced the stress they acquire from work. Nonetheless, they stated that it is not hard to utilize the Mosscare intranet. This affirms the recent study that intranets did not foster more employee cooperation perhaps due to the lack of knowledge pertaining to the technology’s capabilities or a lack of incentive. (Lai, 2001) Moreover, in consideration of the study of Lai (2001), Mosscare has effectively accomplished one of the success factors brought about by intranets, the company is successful in ingraining the technology in the culture of the company that accessing the network is among the personnel’s necessity. Besides, as noted by Ward (2002), benefits such as competitiveness, communications and content management (the big ‘C’s’) were rated the most important.
Challenges and Opportunities on Intranets
This part of the chapter shall discuss the strengths and weaknesses of the technology of intranets as perceived by the employees of Mosscare. According to the respondents, the system is makes it easy to communicate with co-staffs. This means that memos are sent faster as well as other form of correspondence provided that it is internally concerned. Moreover, the employees stated that it made file sharing, transfer, and management is much simpler. This way, there is no need to ask for documents from co-worker. Similarly, they stated that important documentation could be secured. Nonetheless, they also noted that with the technology, there is an easy access on property development and made management reporting more efficient. They are also aware that the information in the intranet is updated daily. Thus, properties can be monitored and made the tenacities manageable. This way, the personnel can manage their work well, ensuring the efficiency of the company.
In addition, they also stated that Intranet lessens legwork and paper work environment and promotes an efficient file management. It also furnishes the company with easier access to other departments. The staff can find solutions to most of the work related problems in the intranet thus providing a flexible framework the will suit the work’s needs. It also provides other features such as sites of properties, maps and directions as well as tools, properties, and renovations and retrieved in a faster rate. This enhances information management and efficiency of work. Besides the provision of general information, it also promotes less talking, more time, more work done. Moreover, discussion forums can be done without going to the conference room. This affirms the study of Lai (2001) that found out that there were areas of use that were more common than others. In Human Resource arenas, more than 80% application rate was found. HR was able to put corporate documents, guidelines and manuals on the Web instead of printed material that was sometimes distributed to every individual employee.
On the other hand, the employees also provided several points on how to improve the intranet technology of Mosscare by pointing out the weak point of the system. Apparently, there is a lack of the initiative in updating the mapping sites, properties and renovation. The respondents stated that this should be addressed. Although the network provides security for the documents of the company, there is also the need to upgrade it specifically those pertaining to other tenant property. The employees also recommended looking into the development of the small-scale transfer proposals in the intranet.
Chapter V
SUMMARY, CONCLUSION AND RECOMMENDATIONS
This study tried to investigate the benefits of the intranets within an organization. Specifically, the researcher wanted to identify the challenges and opportunities that institution face as a result of Intranet technology; asses staffs uses of intranets within the organizations; the way Mosscare adapted to intranets; and the factors affecting intranet usage.
The data were gathered through the use of a researcher-made questionnaire, which were answered by the employees of Mosscare. The researcher wanted to know how these respondents perceived the effect of intranets in their working methods.
Summary
On the basis of the data gathered in relation to the statement of the problem, the following are the significant findings:
1. The major users of the intranet technology in the company are those among the Administration and Marketing departments probably because of the web pages available in the internal network caters more on the said departments.
2. According to the data, almost half of the population scarcely uses the technology while twenty-percent of the respondents stated that they use it seventy five percent of the time they spend on the office.
3. Based on the employees’ reaction, over half of them stated that the online news services about the company were rather important while almost three quarters of the respondents stated that the leisure section is important. This is affirmed by the remaining 28% stating that the web page is moderately essential.
4. Based on the said inquiry, the employees strongly agreed that Intranets could be used for publishing not only text and graphics but also audio, video and interactive applications.
5. On the other hand, the respondents stated that the intranet has not made the Mosscare more competitive against other organization. They also disagreed that it has reduced the stress they acquire from work.
6. The respondents asserted that it is not hard to utilize the Mosscare intranet.
Conclusion
On the basis of the above summary of findings in this study, this research came up with the following conclusions:
The technology of intranets has significantly affected the culture of the organization through employing a much faster rate of production and efficiency. Moreover, it is the personnel on the rank and file position who benefits on the technology considering that almost all their needs in correspondence and general information is provided for in just a click of a mouse key.
Moreover, it could be concluded that the implementation of intranet technology in the said company is still on its infancy stage considering the considerable drawbacks perceived by the personnel of Mosscare. Nonetheless, the company has been reaping the benefits of the technology since it already adhered to one of the principles of efficiency, automation. This means that the company has minimized the amount of paper files making information in the company more manageable.
And lastly, the study concludes that the personnel of the company are the fundamental barometers of the level of efficiency provided by the intranets. In order to develop an ultimate intranet system, a prior consultation among the employees would be advisable in order to cater the needs of the rank and file.
Recommendation
The findings of the study as well as the suggestions of the respondents helped the researcher prepare the following recommendations:
The study encourages the company, Mosscare, to develop its intranet technology. It has efficiently provided the employees the materials they need to survive a working day. However, the company should take into consideration the recommendation of the respondents in this study. This way, they could address specific weaknesses on the network.
The study also recommends that the company provide basic computer training specifically for the use of their intranet services. This would allow other employees to fully exploit the potentials of the said service to facilitate the development of the company.
In the study’s literature review, Hizman (1999) quoted the study of Canterucci stating that the effectiveness of the intranet technology is hindered by the notion of the majority of the personnel considering intranets as management propaganda. This might also be true to Mosscare due to the concept of the respondents regarding the apparent ineffectiveness of the technology. In this light, this study recommends that the management communicate more with the employees in a less informal surrounding in order to assure the latter that what the former is placing on its intranets proves to be truthful and for the welfare of the latter.
Likewise, the study also recommends adhering to the findings of the study made by Lai (1998). The study posits that the intranet technology could also be used as a unifying factor for a virtually dispersed company. The study recommends the company to empower the employees by providing a complete communication tool for collaboration, interaction, and real-time sharing of information across functional boundaries and organizational levels.
And lastly, the researcher proposes to employ additional studies that will cover a much larger population and a much wider coverage area. This would allow the learners in the similar discipline to gauge on what improvement on intranet technology should be employed. This would ensure the wider use of intranets as a company treks its way to development through the help of automation, self-reliance and self-efficacy.
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